1. Booking Process

  • Appointments are scheduled on a first-come, first-served basis and must be booked online.

  • Clients are responsible for completing the required intake form immediately after booking to provide essential medical information relevant to their treatment.

2. Treatment Considerations

  • While Manual Lymphatic Drainage (MLD) is generally gentle and does not typically cause bruising, exceptional cases may occur due to vascular fragility or underlying conditions.

3. Home Visit Appointments

  • Clients must provide two clean towels for their session.

  • Our specialists will bring their own massage tables for home visit treatments.

4. Payment Terms

  • Full payment for assistant appointments is required at the time of online booking.

  • Bookings are not confirmed until a deposit payment is received. Failure to make a prompt deposit may result in the loss of your appointment slot.

5. Late Arrival Policy

  • If you arrive late, your session may be shortened to accommodate other clients.

  • The therapist will wait up to 15 minutes for late arrivals. This time will be deducted from your session.

  • After 15 minutes, the therapist will leave (home visit), and the session will be charged in full.

6. Packages & Vouchers

  • All treatments within a package or voucher must be redeemed within six months from the date of purchase.

  • These terms apply to each session within the package or voucher.

7. Children & Supervision

  • If you bring young children to the clinic, a supervising adult must be present at all times.

  • Clinic staff cannot provide childcare or supervision.

8. Medical History & Client Responsibility

  • Clients must disclose all relevant medical history via the intake form.

  • Our team cannot be held liable for complications arising from withheld medical information or failure to follow post-treatment instructions.

9. Appointment Reminders & Rescheduling

  • Clients will receive an email reminder days before their appointment.

  • This email is not for rescheduling or general inquiries.

10. Review Appointments

  • Review appointments cannot be used for additional treatments.

  • These sessions serve a specific purpose and are not interchangeable with other treatments.

11. Confidentiality & Marketing

  • Before-and-after pictures may be used for company marketing purposes.

  • All images will be handled with strict confidentiality.

12. Individual Bookings

  • Bookings are individual and non-transferable.

  • Sessions cannot be shared or transferred to another person.

13. Pet Policy

  • Clinic appointments: Our clinics are not pet-friendly. Bringing a pet may result in cancellation of your appointment without a refund.

  • Home visits: If you have pets, please ensure they are kept under control at all times.

  • Clients are fully responsible for their pets' behaviour. Any aggressive actions toward our specialists will be the sole responsibility of the client.

Cancellation & Refund Policy

1. Cancellation Fees

  • To receive a full refund, cancellations or reschedules must be made at least 24 hours in advance.

  • Cancellations within the 24-hour period will incur:

    • A £5 administration fee

    • 2.5% transaction fee deducted from the deposit

2. Late Cancellations & No-Shows

  • Cancellations made within 24 hours will result in forfeiture of the full treatment fee.

  • For clients with treatment packages, one session will be deducted from the remaining balance.

  • Missed appointments will incur a £50 fee, payable before rescheduling is allowed.

3. Therapist Punctuality

·      While every effort is made to ensure therapists arrive on time, transport disruptions or unforeseen circumstances (e.g., illness) may occasionally result in delays or last-minute changes.

4.  COVID-19 Cancellations

  • Cancellations due to COVID-19 will be accepted only with original proof of a positive test result.

Terms & Condition